Privacy Policy

Corestone Outdoor Living LLC ("CoreStone", "we", "us") operates corestoneoutdoorlivingllc.com. This policy explains what information we collect when you visit the site, ask for an estimate, use our Smart AI Estimate, book a visit, respond to one of our ads or talk to us by phone, text or email, and how we use and protect it.

Information we collect

Information you give us. When you fill out an estimate form, the Smart AI Estimate or a booking form, we collect your name, phone number, email address, ZIP code, the services you are interested in, the size of your project and any notes you add. If you call, text or email us, we keep the details you share so we can follow up on your project.

Ads on other platforms. If you answer one of our lead forms on Facebook, Instagram or Google, that platform sends us the information you entered in the form (such as your name, phone, email, ZIP code and project answers). Your use of those platforms is also governed by their own privacy policies.

Smart AI Estimate. We receive the yard photo you upload and the choices you make (features, colors, pattern, style, size and ideas). The photo is sent to Google (Gemini) only to create your design concepts. We do not store your original photo after your session ends. The design concepts created for you and the choices you make on the results page (favorite, refinements, next step) are saved to your file in our customer system so the specialist who visits you can see what you liked. The concepts are AI-generated illustrations, not a final design or a quote.

Online booking. If you book a visit, our scheduling tool records the date and time you picked and your contact details so we can confirm and remind you of the appointment.

Automatic information. We use Google Analytics and Microsoft Clarity to understand how visitors use the site. These tools set cookies and collect technical data such as pages viewed, device type, approximate location and how you arrived at the site. When you arrive from an ad, your browser keeps the ad and campaign identifiers (such as gclid, fbclid or UTM tags) so we know which ad brought your request; they are sent with your form. We do not use these tools to identify you personally.

How we use your information

• To answer your request, prepare your preliminary range and design concepts, and schedule your free on-site estimate.
• To contact you about your project by phone, text message or email, including appointment confirmations and reminders.
• To send you a written scope and price and to manage your project if you hire us.
• To measure which ads and pages bring requests, and to improve the site and our service.
• To comply with the law and protect our rights.

Text messages (SMS)

When you give us your phone number on this site, in an ad form or by phone, you agree that CoreStone may send you text messages about your estimate request, your appointment and your project. Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop receiving messages, or HELP for help. You can also call us at (689) 308-8199. Consent to receive text messages is not a condition of any purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except the service providers that deliver our messages on our behalf.

Who we share it with

We do not sell or rent your personal information. We share it only with service providers that help us run our business, under their own confidentiality and security obligations: our customer management, scheduling, text messaging and email tools, our website host, Google (Gemini) for the Smart AI concepts, and the analytics tools listed above. We may also disclose information when the law requires it or to protect our rights.

How long we keep it

We keep your contact details, project information and design concepts for as long as we need them to serve you and to meet legal, tax and warranty obligations, and then delete or anonymize them. Your original Smart AI photo is not stored after your session.

How we protect it

Our site uses encrypted connections (HTTPS), and access to your information is limited to the people and tools that need it to serve you. No method of transmission or storage is completely secure, but we work to protect your information.

Your choices and rights

• Ask us what information we hold about you, or ask us to correct or delete it.
• Stop text messages by replying STOP, and stop emails with the unsubscribe link or by asking us.
• Block or delete cookies in your browser settings, or opt out of Google Analytics with Google's browser add-on.

To make a request, email info@corestoneoutdoorliving.com or call (689) 308-8199. We will answer within a reasonable time.

Children

This site is meant for homeowners and is not directed to children under 13. We do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.

Contact us

Corestone Outdoor Living LLC
306 S McKinley Ave, Orlando, FL 32811
Email info@corestoneoutdoorliving.com · Phone (689) 308-8199